LEGAL

Privacy Policy

Current website terms — please check the latest version before relying on them.

This Privacy Policy explains how OutAgain collects, uses and protects personal information when you use our website and marketplace.

1. Information we collect

Depending on how you use OutAgain, we may collect your name, email address, account details, listing information, transaction details, ticket information, communications with support, dispute information and evidence you choose to provide.

2. Payments

Payments and seller payout onboarding are handled through Stripe. OutAgain does not ask you to send card details to us by email. Payment information is processed by the relevant payment provider in accordance with its own privacy terms.

3. How we use information

We use information to provide the marketplace, create and manage accounts, process transactions, deliver tickets, prevent fraud and misuse, investigate disputes, provide customer support, improve the service and comply with legal obligations.

4. Disputes and evidence

If you raise a dispute, information and evidence you submit may be reviewed by OutAgain and shared with the relevant seller where reasonably necessary to investigate the dispute. We may also request information from an event organiser or venue where appropriate.

5. Service providers

We use technology and service providers to operate OutAgain, including hosting, database, authentication, payment and email services. Information is shared only as reasonably necessary to provide those services or comply with legal requirements.

6. Retention

We retain personal information for as long as reasonably necessary for the purposes described above, including transaction records, fraud prevention, dispute handling, accounting and legal obligations.

7. Your rights

Depending on the circumstances, UK data protection law gives you rights including access, correction, deletion, restriction and objection. You can contact us using the support details below to exercise applicable rights.

8. Security

We use reasonable technical and organisational measures to protect information. No online service can guarantee absolute security.

9. Contact

Email: outagainresale@hotmail.com
Registered office: [REGISTERED OFFICE]
Company: OUT AGAIN LTD, company number 17432999

10. Changes

We may update this policy from time to time. The version displayed on this page will apply from its stated effective date.

Effective date: [DATE]